In business for over 25 years, The Designory is a well-known and respected traditional marketing company which primarily caters to high-end clientele such as Inifiniti and Subaru. The Designory has consistently stood out from it's contemporaries with it's photographic and printing divisions, and over the last decade has made an industry impact with it's innovative web and interactive division.

Front-End Developer

• Cutting edge, standards and best-practices based web programming in PHP, Java Enterprise and Javascript for Fortune 500 corporations- including Nissan Infiniti Europe and global web sites, DirecTV and VCA Animal Hospitals nationwide.
• Developer and co-creator of The Designory brand custom CMS application, DCore™- an application supporting and controlling individual corporate web sites in the range of 500 sites for one client.
• MYSQL database architecture,administration, implementation and maintenance.
• Javascript devlopment with JQuery and DOM script programming using semantic and unobtrusive methodologies.
• Direct experience developing with Day Communique, enterprise-level CMS.
• Support of The Designory's New Business acquisition team

Business Consultant, Director Of Web Services
Web/Database Programmer/Designer

• Full spectrum web/database programming in PHP/MYSQL environment, utilizing all the latest techniques and technologies, including Flash, Javascript, and CSS.
• Well versed in web site speed optimization, search engine strategies, E-Commerce- all aspects of web development.
• Project manager of on average 10-20 outsourced web programmers from various countries, developing approximately 100 web sites concurrently.
• Complete management of Linux Fedora Core 4 server, with Apache web server software, and all related responsibilities including clients, software, backups, security, email, etc.
• Primary technical advisor to CEO, 24x7 availability
• Management of all outsourced technology companies
• Development & management of multiple custom real estate MLS IDX data feeds & related web sites

Business Consultant, Director Of Web Services
Graphic Web Design & Online Database Systems Design & Programming

• Responsible for end-to-end project consultation, analysis, management, execution, completion and management of all web projects company-wide, for clients of many different industries with many different requirements.
• Custom designed point-of-presence web sites and generation of all web site documentation.
• Custom full-service online MYSQL database and systems planning, development and programming in PHP based on client needs analysis. Development of complete and independent, fully automatic Internet based business solutions.
• Custom designed full-spectrum e-commerce solutions under vendor specifications such as Authorize.net, Innovative Gateway and various other online merchant services
• Intimately familiar with most all popular web-development tools and disciplines, including Photoshop, Dreamweaver, Imageready, Flash, Fireworks, Java, CSS, PHP, MYSQL and many others
• UNIX/LINUX remote administration with Apache web servers on Cobalt Raq appliances
  Business web-presence, online business plan and marketing strategy development
• Professional graphic design & photography

Director Of Network Operations & Technical Support

Started in 1996, Quik Internet has been listed over 140 times on Entrepreneur’s 2000 Franchise 500 and has been listed on Success Magazine’s 2000 Franchise Gold 200. Mr. Jack Reynolds, President of Quik International, has been featured in Wired Magazine and between 1999 and 2002 Quik Internet was also repeatedly rated between 1 and 3 of the most successful Internet-services based franchise businesses in the world. From the company’s first official technical support representative, over a few years I ascended responsibility to managing a team of support personnel and simultaneously being primary network technician, technical trainer, and technical support director for the parent company and hence all locations worldwide.

• Independently and completely responsible for all network design, engineering, planning, network/hardware resource management, and support globally for entire Quik Internet franchise organization with approximately 300 locations on average, in over 21 countries including the United States, Mexico, Canada, Honduras, New Zealand, England, and Australia.
• Full and ultimate responsibility for configuration, installation, and management of all network devices & network connectivity for all locations worldwide, including hardware such as Cisco 7206 VXR series specially enhanced ISP backbone routers, Lucent Portmaster series routers, Cyclades and others, as well as switching devices (various Cisco Catalyst series) from out-of-the-box to live-and-in-use.
• Total number of routers, switches and other hardware (network hubs and CSU/DSU for example) exceed 2000 network devices concurrently, usually managed and documented single-handedly and at other times with limited handpicked and personally trained support staff of 1-4 technicians.
• Full and ultimate responsibility for planning, activation/deactivation, bandwidth control and full-spectrum management of all Internet access and network circuits in the US and abroad, in excess of 300 frame-relay, PPP or other types of T1 Internet access lines on average. Typical access lines support 100-1200 active clients concurrently for Internet services at all times in various and respective countries. Much experience with Visio and other software suites for design, documentation and monitoring.
• 24/7 Availability for emergency response, critical diagnosis, troubleshooting and remote management of company owned network routers, switches and Internet access lines for all countries.
• Single-handedly responsible for large-scale T1 migrations of live circuits (in excess of 60 circuits in one migration) between vendors such as QWEST, Sprint, Worldcom, and others, averaging 1-3 completed time-critical circuit migrations per day with virtually 0% technical failure.
• Maintain global IP address database and all IP address allocation- ultimately responsible for all IP address management, planning and delegation in all countries- with multiple Class C networks and smaller. Assign and document all IP network ranges globally in all countries- often requiring dividing blocks of Class C networks into smaller ranges for deployment.
• Configuration and maintenance of all network protocols and network redundancy strategies company wide, including autonomous system configuration and interaction with Internet backbone provider over BGP. I have configured redundant, fault-tolerant networks utilizing OSPF on Cisco routers, and have configured RIP and EIGRP.
• Local and international network data traffic analysis, reporting and troubleshooting
• Global travel for installation of WAN equipment, Internet access lines, servers and other networking hardware, and on-site training seminars. I have installed many different types of routers, T1s, E1s and related connectivity equipment in countries such as Mexico and Honduras, as well as in nearly half the cities in the US, working in conjunction with local telco services with full corporate authority and responsibility. Installations typically are accompanied by on-site training seminars to classes of local support technicians on various related subjects, sometimes requiring language translation.
• Diagnose and troubleshoot various Internet related connection and services problems, ranging from 56k modem troubleshooting (end user) to critical and large-scale core backbone routers (Cisco 7206 VXR and smaller) and other LAN/WAN equipment utilizing various protocols and technologies including ISDN and satellite broadband. Responsible for ultimate resolution of any network problem or connectivity issue, globally.
• Diagnose and troubleshoot web and mail server, customer account and programming problems including HTTP server configurations, custom CGI web programming, JAVA, MS FrontPage, FTP and many more in a UNIX AIX/LINUX Apache Web Server environment on IBM RS/6000 hardware.
• UNIX AIX/LINUX systems administration, programming and troubleshooting 
  Monitor systems for professional spammers and hacking- tracing of all offenders and time-critical deactivation of service or other actions as necessary, such as modifying access-control lists to deny access.
• Primary (only) liaison between Quik Internet and router/switch hardware vendors such as Cisco, Lucent and Cyclades. Research, negotiate, purchase and maintain critical support contracts with all network hardware vendors for emergency repair, troubleshooting, and all warranty requirements and documentation.
• Black hole’ list monitoring and resolution- main liaison for inter-ISP communications and issue resolution (webmaster@quik.com, abuse@quik.com, etc.)
• Internet crime research investigation in association with the Federal Bureau of Investigation, U.S. Customs and various other law enforcement agencies, based on court subpoenas, etc. Assisted in providing evidence resulting in several convictions of Internet crime offenders.
• Responsible for virus emergency response and prevention company-wide at all levels.
• Responsible for all security related training and documentation, from CEO to end-user.
• Third-level (highest level) technical support for all locations and end-users, worldwide (end-of-chain director of services).
• Responsible for all technical support, technical training and technical documentation, including parent-company training materials and end-user documentation, for all official Quik Internet franchises worldwide. Business tool analysis, documentation, training and online deployment via custom personally designed web services.
• Development and deployment of all technical support strategies company-wide at all levels from CEO to end-user.
• Recruit, train and manage all second-level help desk employees.
• Teach, lecture and test classes of 30-60 international entrepreneurial franchise owners and operators on a regular basis, on such topics as E-commerce, Internet security, franchise technical operations and other Internet related technical topics in sets of two eight-hour seminars. Training delivered in personally built LANs, with immediate interactive testing strategies and evaluation tools.
• Design and maintenance of global corporate technical support web site and help desk trouble-reporting systems and procedures.
• I have personally designed, programmed and developed ISP software used by technical support representatives world-wide (and in all languages) which manages installations and custom configurations of all ISP Internet services for the PC platform on Windows 95, 98, Millennium, 2000 and XP. Fully-automatic and highly configurable software is used by field technicians to configure PCs for Internet Access and any related services such as local access numbers, email, and other services with push-button ease to accelerate installation, troubleshoot and customize as well as reduce errors of lightly trained staff on-site.
• Custom design, programming and development of all PC software for global customer acquisition and services, supporting multiple languages to be distributed in the United States and foreign countries in Visual BASIC (4,5 & 6). Software works in conjunction with (controls) MS Internet Explorer Administration kit (IEAK) to support full-spectrum customer acquisition strategies such as pre-paid Internet access and custom ISP location based Internet access CD generation, for remote and independent franchise use.
• Software distribution with Installshield, WinZip Self-Extractor and HTML Executable for indexed help documentation. Some SourceSafe experience.
• Evaluation and training on various technologies and products such as VOIP devices

Messaging Software Support & Integration Engineer

ISOCOR was awarded Internet Product Of The Year (Messaging Category), in 1999 by Network Magazine for N-Plex Connect 1.0, which was released early in 1998- part of a host of unique enterprise messaging and directory solutions, focusing on large-scale LAN/WAN implementations and configurations.

• High-level contract-based technical support for clientele such as the FBI, CIA, Australian Navy, Viacom and Qualcomm among others for all versions of ISOCOR N-Plex messaging gateway software.
• Detailed integration, analysis and troubleshooting of all common messaging protocols and software including POP3, IMAP 4, SMTP, X400, CC:Mail, Microsoft Mail, MS Exchange, and others on multiple platforms.
• Engineering and troubleshooting of enterprise directory software (LDAP) and directory integration solutions for fortune 1000 corporations.

Team Manager/Field Technician

• Managed IT acquisition services and installation team of 3-5 field technicians, supporting over 2,000 employees and clientele of 20th Century FOX studios in Santa Monica, CA
• Full security clearance and access to all 20th Century FOX data centers and offices, including on and off-site umbrella corporations (such as FOX Searchlight Pictures, FOX Interactive, FX TV Channel Offices, and others)
• Maintained Entex corporate database for all 20th Century FOX, Santa Monica desktop and laptop upgrades and installations, company-wide.
• Solely responsible for hundreds of PC, laptop and server configurations, installations and upgrades of hardware, software and network connectivity, as well as troubleshooting and repair. System configuration imaging using Ghost software and custom hardware configurations on Toshiba, Compaq, IBM, NEC, DEC, and Apple to name a few.
  Performed 100% of all 20th Century FOX Compaq Server maintenance and upgrades during tenure, after certification, including critical emergency response. I have personally recovered failing RAID configurations on 20th Century FOX Compaq enterprise servers, for example- at request of FOX’s own internal IT personnel.
• Maintained 97% turnaround rate for order-to-desktop delivery of custom computer configurations (a near record for this Entex contract location).
• High-profile technical support to Murdoch family FOX executives, director James Cameron and other contractually high-risk personalities.

Network Administrator, Business Consultant

• Designed, implemented and supported integrated computer systems and computer networks (LAN) for client corporations of various industries.
• Implemented T1 leased line WAN solutions for remote corporate divisions
• Designed and implemented internet/intranet solutions
• Maintained and supported inventory database tracking and control systems for government agencies, including the LA Harbor in Long Beach
• Converted NetWare based networks to Windows NT based client management
• Hardware troubleshooting, repair and custom configuration
• MS Access Database design and deployment- some experience with FoxPro
• Custom small to medium-scale (200+ node) network wiring (Cat-5) and testing